Hospitality Manager Resume Sample

It would be a huge understatement to say that hospitality and entertainment have taken a battering this year.

If you’re in hospitality, this year has been extremely hard for you.

We understand how it feels to be an anxious jobseeker in such challenging times.

So we want to help you as much as we could. We’ve put together an Ultimate Guide to writing a Hospitality Manager Resume that helps you to position yourself to land a new role quickly.

Read on to find out!

This guide will show you:

• A Complete Hospitality Manager Resume Sample
• How to Write a Hospitality Manager Resume Executive Summary
• Key Skills of Hospitality Management Professionals
• How to present Achievements and Work Experiences
• What Recruiters Look Out for in a Hospitality Management Professional’s Resume
• Where to get Free Hospitality Resume Feedback
• Where to find Hospitality Job Opportunities in Singapore
• How to Impress Recruiters and Score More Interviews
• How to Prepare for a Hospitality Manager Job Interview

Full Hospitality Manager Resume Sample

Here’s a sample resume we recently produced for a Hospitality manager in Singapore.

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What do you think of the resume above?

As recruiters ourselves, we LOVE seeing resumes like hers.

Out of 100 Hospitality Manager Resumes we receive, you can bet this candidate would be called in for an interview!

Why?

Because she knows exactly how to present herself succinctly and effectively.

Her Resume is great!

It tells us all we need to know about her – in just 2 pages.

Her Resume hits the sweet spot of 2-3 pages. What about yours?

If you’re feeling inspired to rewrite your Resume, get a headstart with our Free Downloadable CV Templates! Or, why not download this CV sample first? Use it as a guide when writing your own Resume.

You might be wondering – what makes this Hospitality Resume sample so great?

Breaking Down the Hospitality Manager Resume Sample

Hospitality Professional Resume Executive Summary

First, the candidate captures our attention with an effective Executive Summary, the opening paragraph of her Resume.

As Hospitality Professionals, you can think of this as your elevator pitch.

In the 6 seconds recruiters spend reading your Resume, they will read your Executive Summary first.

This means the Executive Summary is arguably the most important part in your Resume. It should inform them all they need to know about you and your career.

Be sure to present your unique selling point and career narrative in your Executive Summary.

Of the two Hospitality Manager Resume Executive Summaries below, which do you think is more effective?

The second one, right? But what makes it better?

It demonstrates:

• Candidate’s personal career narrative, from the prior companies she’s worked at, to the specific hospitality skills she is experienced in. In contrast, the first executive summary is bland and generic – what we call motherhood statements.
• An understanding of what the recruiter is looking for. Every point answers the “So what?” question.
  • So what if the candidate has a fun, outgoing personality? It means she’s extremely comfortable dealing with clients, and you can rely on her to resolve customer concerns.
  • So what if she is organised and meticulous? This implies she creates structure in the fast-paced and chaotic nature of the hospitality sector – a perfect personality fit!
• Candidate’s Key Achievements. Significant Highlights are akin to testimonials of your skills. As a professional in the service industry, you know how a stellar customer testimonial leads to HUGE returns. Achievements show recruiters why the candidate should be hired. We’ll elaborate more on Achievements below.

It isn’t easy to craft an effective elevator pitch. Likewise, writing a succinct Executive Summary is equally challenging. Don’t fret – we’re here to help you! Just send us your Resume for a free review – we’ll look through it and share our feedback – all at no cost!

Key Skills to include in a Hospitality Manager Resume

After captivating the recruiter with a strong Executive Summary, you want to show them specific skills you can bring to the table.

In this section, insert skills that you are proficient in. Be mindful to include exact keywords used in the job description. This increases the chances of getting your Resume past ATS scanners (CV scanning software).

Examples of Hospitality Resume Key Skills:

• Customer Service
• Conflict Management and Resolution
• Attention to Detail
• Teamwork
• Multi-tasking
• Flexibility
• Time Management
• Communication
• Interpersonal Skills
• Problem Solving
• Cultural Awareness
• Language Fluency
• Strategic Planning/Roadmapping
• Reservation Systems
• Report Generation

Achievements and Work Experiences in Hospitality Manager Resumes

Work Experiences

Break your work experiences into 2 parts – daily workscopes and achievements.

When writing daily workscopes, cluster them around responsibilities and high-level summaries, supporting them with metrics. Omit implied workscopes to save space.

Keep your CV short and sharp!

Here’s a sample Work Experiences section in a Hospitality Manager Resume.

Here’s another one.

Clearly, the latter Work Experience example reads so much better than the former.

Why?

• The second Work Experience example is easier to read. Each bulletpoint specifies one task. In contrast, the first line of the former example combines multiple tasks in the same line. Candidates do this to impress recruiters with their hefty scope of work, but end up confusing them instead. Don’t do this!
• Specific traits are highlighted. One point conveys how she restructured the Housekeeping department. Another marks her improvement of their training processes. Every point clearly highlights a skill or task.
• Implied work experiences like conducting daily housekeeping or attending department meetings are omitted.

Don’t you see how a world of difference exists between the first and second versions? Communicate your roles clearly in your Resume when writing. This helps you stand out. If you’re not sure how, let us help! Feel free to reach out to us.

Achievements

Writing effective workscopes is important.

But it’s only the first half of the Job Description section.

Achievements elevates your Resume from an okay 4 stars to a glamorous 5 stars.

How do you write great Achievements in your Resume?

Take a look at this example.

The candidate’s workscope tells us she played an important role in setting up USS in Singapore.

But her Achievements section shows that her efforts led to attracting and retaining millions of visitors in less than a year of opening.

Isn’t that an amazing feat?

Think of how many recruiters she’d impress with this one Achievement.

Writing great Achievements are the secret sauce to a successful resume. As a Hospitality Professional, what kinds of Achievements could you write?

• Include projects which you have led and their resulting tangible business benefits, if any. Projects and benefits could be:
  • Visitor Numbers and Revenue
  • Upskilling and Training Programmes
  • Media Features
  • Local/Regional Hospitality Awards

• Tie your projects to business benefits if possible. Hiring managers and employers want to see your results.
• One especially crucial area to talk about is your experience in enhancing the customer experience or driving traffic/visitors.

Writing Hospitality Resumes can be especially challenging. Our Hospitality clients ask us lots of great questions when writing their Resumes:

• Hospitality is so task-driven; what kinds of Achievements can be included?
• Are my Achievements substantial enough?
• Are some of my Workscopes essential; or should I omit them?

If you have questions about your Resume, or would like a second opinion, don’t hesitate to reach out! Just send us your CV, and we’ll get back to you!

Key Pointers Recruiters Look For In Hospitality Manager Resumes

You’ve learnt what it takes to write a successful Hospitality Manager Resume. But what exactly are some of the latest skills that Hospitality recruiters looking out for?

We’ve poked around our network of recruiters and headhunters in Singapore. This is what we’ve learnt:

• Excellent Customer Service Skills: Careers in the hospitality industry covers a broad range of functions, as well as job titles, all of which involve customer care and client servicing related to entertaining, hosting, and catering to guests. Make sure that you are able to highlight your customer service skills and experience in your resume.
• Team / Staff Management: If you are opting for higher roles or positions, make sure to include significant management skills. Mention teams you’ve worked with, staff you’ve directed, and projects you’ve held.
• Knowledge in Hotel Operations: Show various positions you’ve held that prove you’re familiar with hotel operations and managing various functions.
• Include hospitality-related training and certifications you were able to secure. These will make you a more competitive candidate for the job. Highlighting your relevant certifications at the Executive Summary section of your Resume is a sure-fire way to keep hiring managers interested.
• While most hospitality jobs don’t require their candidates to have complex technical skills, mentioning about your technical knowledge can help you boost your profile.

If you have unique experiences with these in-demand hospitality skills, be sure to weave them into your resume!

Free Hospitality Resume Feedback

Now you know how to write a great Hospitality CV, and what the latest hiring trends are. Why not try writing your own CV, using our Free Downloadable CV Templates?

If you’ve any questions, don’t hesitate to reach out. We’re here to help!

Before you start sending out applications, don’t forget to get a free CV Feedback Session with our team! We’ll give your Resume a free review, before you start your job search!

Hospitality Management Job Opportunities in Singapore

Finding a hospitality role in Singapore might be tough. But it doesn’t have to be. You could:

• Sign up to and scour job search websites for jobs and opportunities. Explore these top job search portals or our complete list of job sites in Singapore to get started.
• Alternatively, you can reach out to these top recruitment agencies and headhunters in Singapore to learn about any vacancies they may be trying to fill out.